Frequently Asked Questions

General Questions

Are you insured and bonded?

Yes! In addition to workers compensation insurance, we carry a $1 million liability policy.

How long after getting a consultation and quote will I have to wait for service?

Usually, we can provide next-day service. And in the case of an emergency, of course, we will respond immediately.

Does anyone have to be present during cleaning or restoration work?

That’s your call. You’re welcome to be there while we work, or you can give us access and we’ll lock up when we’re done.

Cleaning Questions

How is Integrity Restoration different from other cleaning companies?

We do it all — even carpets and upholstery. We have added specialized services over the years to better serve our customers, so you can pick and choose what you need most. We’re also proud to offer guaranteed spot removal with our carpet cleaning. We’re just that good.

How often should I get my carpets cleaned?

That depends on the circumstances. In general, we recommend having your carpets cleaned every 6 to 12 months, especially in high-traffic areas.

Do you use the carpet-cleaning equipment on furniture too?

No, we clean each upholstered piece by hand.

Restoration Questions

Help! My property has been damaged by a fire, flood, storm, or other disaster. What do I do?

Report the damage to your insurance company, and then call Integrity Restoration. Our restoration experts are equipped to remove water-, soot-, and smoke-damaged materials and to clean up the mess — and we can even handle any necessary renovations.

Can I hire Integrity Restoration to test for mold in my home and then do the cleanup myself?

You can, but we don’t recommend it. Mold removal can be tricky, and you could help it spread if you don’t know what you’re doing. Our experienced professionals will mitigate the problem without making it worse.